Administrator or customer is not receiving order email notifications.

K2Store uses the Joomla's default mail wrapper (JMail) class for sending the order notifications to the store administrator and the customers.

There can be a number of reasons why a customer or the store administration has not received the emails. The following are a few scenarios and solutions.

1. Is your site in localhost?

In this case, you won't receive any emails. Please host your site with a webhosting service provider.

2. Did you set up the 'From' email and Admin email in shop settings

Go to Joomla admin -> K2Store - Options - Shop settings

Set your Default From email and the Admin Email there.  IMPORTANT: Make sure that your 'From' email and the Admin email are different.

Many email servers and clients will flag an email as spam if the 'From' email and the admin email are the same.  So using two different emails solves the problem.

Example: If your from email id is: This email address is being protected from spambots. You need JavaScript enabled to view it. then your Admin email could be This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it.

3. What is the status of the order?


Most of the Payment Plugins for K2Store are configured to send an order notification to the administrator and the customer, only when the order status is CONFIRMED. However, a few plugins such as Bank transfer, Cash on Delivery, Money Transfer, Offline Payment plugins, will send the notification for all order statuses.


So if you are not receiving an email, then check the status of the order. Most of the Payment gateways send a feedback after a customer makes a payment successfully. Based on the feedback received, the Payment plugins set the order status and trigger the email. Occasionally, the payment gateways may not send the feedback or it may not reach your server for a variety of reasons. For those reasons, email might not be sent.

4. Mail server issues

Sometimes, your host mail server may have issues. It might not send the emails. Here is an easy way to find out if your mail server has an issue:

Go to Joomla admin -> User Manager. Create a new user by entering a valid email. If you did not receive any notification about the new user creation, then your mail server has an issue.

Contact your hosting service provider. They will help you out.

5. Customer receiving the email, but the store administrator is not getting or vice versa.

If this issue occurs, then K2Store is successfully sending the order notifications using Joomla mail functions. No problems with your Joomla installation.

The problem is with the customer's or the administrator's email. Ask your customer / store administrator to check their SPAM folders. If still not there, contact your hosting service provider.

Still have issues ? Post your issues in the community forums if you are a free version user. Subscribers, create a private ticket providing super user logins to your site.